Advanced Customer Success Manager Certified Professional
Issued by Gainsight
Advanced Customer Success training covering cross-functional partnership, product adoption, scaling and customer success planning.
Verify this credential on CredlyAndy
Dennis.
Customer Success Leader
AI Application Developer
With 7+ years of Customer Success experience, I connect customer goals with business priorities, align stakeholders and bring clear ownership to adoption, risk and renewal. My approach combines strategic account thinking with the technical understanding to move complex customer relationships forward.
Discuss an OpportunityBased in Guildford, England
Customer outcomes. Operational clarity. Technical understanding.Explore my approach
Selected career achievements.
- 96% CSAT
- Achieved 96% customer satisfaction.
- 94% NRR
- Achieved 94% net revenue retention.
- 58% of the Global Business
- Grew the EMEA Customer Success team to support 58% of the Global Business.
- Multiple Award Winner
- Recognised through multiple internal awards.
Skills & Qualifications.
View all credentials on CredlyCustomer Success Manager Certified Professional
Issued by Gainsight
Customer Success fundamentals, including shared terminology, foundational processes and a consistent approach to customer engagement.
Verify this credential on CredlyWhere I focus.
Customer Success means building value and staying accountable when things get difficult. I focus on listening, clear ownership and following through when customers need support.
Make the first steps count.
A customer’s first experience sets the direction for the relationship. Onboarding should help people understand the product, build confidence and find value.
How quickly can a new customer see what matters to them?
Experience and perspective.
View my professional backgroundMy experience connects customer relationships with the systems and processes that support them.
Alongside Customer Success leadership, I build applications with AI, create custom skills and work with agents and local models. That hands-on perspective helps me connect conversations about AI adoption with practical questions about workflow, data access, review and accountability.
You can find my professional background on LinkedIn, or get in touch to discuss an opportunity.
Leadership: how my experience informs customer decisions Customer Success: operations, platforms and integration Development: custom skills, agents and application codeProfessional profile.
Who is Andy Dennis?
Andy Dennis is a Customer Success Leader and AI Application Developer based in Guildford, England, with 7+ years of Customer Success experience. His work spans Business Analysis, pre-sales and post-sales, onboarding, customer operations and renewal planning.
Explore my leadership experienceWhat are his Customer Success qualifications?
Andy holds Gainsight’s Advanced Customer Success Manager Certified Professional and Customer Success Manager Certified Professional credentials. Both can be verified through Credly.
Verify my professional credentialsHow does his AI experience support Customer Success?
Andy builds applications using AI, creates custom skills and works with agents, Git and locally hosted models. This practical experience complements his work on customer adoption, cloud environments, Identity Management and corporate data governance.
Explore my AI development practiceLet’s discuss your next opportunity.
Customer Success leadership with strategic focus, technical understanding and operational accountability.