I bring 7+ years of Customer Success experience, connecting technical understanding, operational discipline and commercial context to the decisions that shape customer relationships.
My experience spans Azure, AWS, Identity Management, Gainsight administration and integration with Salesforce and Oracle financial data. It gives me a practical perspective on how technology, people and processes support customer success.
Discuss an OpportunityMy Business Analysis and pre-sales and post-sales experience connects stakeholder needs, commercial expectations and delivery priorities.
That perspective helps me bring continuity to the customer relationship: clarify the requirement, maintain context through handover and keep adoption and value discussions anchored to the original business objectives.
Experience with Azure, AWS and Identity Management helps me understand the environment behind a customer’s requirements. It supports informed conversations with technical stakeholders and a clearer connection between implementation decisions and business priorities.
My approach is to establish what matters to the customer, recognise dependencies and bring the right expertise into the discussion.
My Gainsight administration and integration experience with Salesforce and Oracle financial data brings customer success, CRM and financial perspectives together.
That experience informs how I assess customer information: its consistency, its operational purpose and its relevance to account planning, risk and renewal discussions.
Processes, runbooks and critical escalation paths translate intentions into clear responsibilities. I focus on who owns the next action, how decisions are escalated and how the customer remains informed.
This is the operational foundation for coordinated delivery and a consistent customer experience.
KPIs, NPS and CSAT provide different perspectives on customer progress and sentiment. Their value lies in the decisions and follow-up they inform.
I connect those signals with onboarding, customer feedback and renewal plays to focus conversations on customer objectives, recognised value and risks that need attention.
I build applications with AI, create custom skills, work with agents and run local models. Git, review and verification provide structure around that development process.
That experience informs how I approach AI adoption: start with the business problem, understand the data and access requirements, and make review and ownership explicit. Technology needs a clear purpose within the customer’s operation.